This image presents a pair of black swan sculptures with iridescent blue-green accents on their wings and heads. They are positioned side-by-side on a wooden surface, creating a sense of elegance and tranquility. The swans have a smooth, matte finish and are depicted with their necks curved gracefully. The background is a neutral wall, allowing the sculptures to stand out. The lighting is soft and natural, highlighting the details of the sculptures.
Shipping Policy
At Sainora, we aim to deliver your orders safely and on time.
Shipping Time
Orders are typically processed within 1–3 business days.
Delivery time varies by location and product, typically within 5–10 business days.
Shipping Charges
Shipping costs are calculated at checkout based on location and product weight.
Free shipping may apply on eligible orders (if specified on the product page or during promotions).
Order Tracking
Once your order is shipped, a tracking number will be emailed to you.
Delivery Issues
If your order is delayed or lost, please contact us at sales.sainora@gmail.com and we will assist you promptly.
Return and Refund Policy
At Sainora, customer satisfaction is our top priority. We take great care in delivering high-quality products across our five unique categories: Clothing, Home Decor, Jewelry, Kaftan, and Leather Products.
Returns & Refunds
We accept returns and process refunds only in case of damaged products.
To be eligible for a return:
The product must be damaged upon arrival.
You must notify us within 2 days of receiving the product.
The product must be unused, in its original packaging, and accompanied by proof of purchase and photo/video evidence of the damage.
Our team will review your request and respond within 24–48 hours. If approved, we will provide further instructions on how to return the product.
Refunds
Once the damaged item is received and inspected, we will notify you about the approval of your refund. If approved, the refund will be processed to your original method of payment within 5–7 business days.
Note:
Returns/refunds are not applicable for reasons such as change of mind, wrong size/color ordered, or general dissatisfaction.
Refunds will only be issued for products confirmed as damaged.